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Old 02-03-2006, 07:02 PM
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Join Date: Feb 2006
Posts: 63
Default how do I install the video module?

I have my own flashcom server, I paid for the module, but I do not see instructions anywhere.
  #2 (permalink)  
Old 02-07-2006, 08:17 AM
joy joy is offline
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Join Date: Nov 2003
Posts: 361
Default Re:how do I install the video module?

Sorry for the delay in response, our team just back from the long vacation.

please check the email you've received in which we sent you the video module,
there's detailed instruction to install the module in it.

If you fail to receive it, just send email to sales@123flashchat.com with your purchase proof, and I'll send the instructions to you again.
  #3 (permalink)  
Old 02-07-2006, 10:38 AM
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Join Date: Feb 2006
Posts: 63
Default Re:how do I install the video module?

No there was not detailed instructions, you guys really need to get your act together. I spent 4 days looking through the forums here and the files on my server trying to find it before I got it working. I've also submitted 4 tickets which were never answered.

You call this detailed instructions?!

Quote:
************************************************** **************************
share-it! Order number: *** SNIP ****
************************************************** **************************
This e-mail was generated by a mail handling system. Please do not reply
to the address listed in the "From" field.
Please read the CUSTOMER SERVICE section for answers to your questions.
************************************************** **************************

We recommend that you make a backup copy of this e-mail (e.g. print out a
hard copy).

Dear Mr. Wolf,

Thank you for your order. share-it! processes orders and collects payments
on behalf of TopCMM Computing Inc..

************************************************** **************************
Contents:

A. Brief information on product delivery
B. Details for product delivery for 123FlashChat a/v module
C. Technical Support
D. Customer service

************************************************** **************************
A. Brief information on product delivery

Download the full version at:
**** snipped ******
File Size: 885 bytes
Download Time: Modem/ISDN ~ 1 Min. == DSL/Cable ~ 1 Min. == T1/1.5Mbit
~ 1 Min.

Please note that you will not receive a delivery by postal mail.
************************************************** **************************
B. Details for product delivery for 123FlashChat a/v module

You can download the product at
******snipped******
File Size: 885 bytes
Download Time: Modem/ISDN ~ 1 Min. == DSL/Cable ~ 1 Min. == T1/1.5Mbit
~ 1 Min.

Sometimes particularly long links are divided across two lines in an e-mail
program - this means that clicking on the link will not always allow the
user to navigate to the correct Website. To ensure that the download page
can be accessed correctly, please highlight the entire link with your
mouse, right click, and then select "Copy".

Instead of using your mouse, you can also copy the link by pressing "CTRL"
+ "C", and then paste the link by pressing "CTRL" + "V" (Windows) and
"Command" + "c" and "Command" + "v" for Macintosh.

Make sure that the link does not contain any line breaks. Then paste the
entire link into the address bar of your Web browser and press enter.

The URL is valid until 12-FEB-2006.

************************************************** **************************
C. Technical Support

If you have any content-related or technical questions about the product,
please contact TopCMM Computing Inc. directly.
You can contact the publisher at the Website
http://www.123flashchat.com/support.html for technical support.

************************************************** **************************
D. Customer service

Questions about your order, payment, or delivery?

Answers to the most frequently asked questions / Contact:
http://www.shareit.com/ccc/?languageid=1&pid=38594165

Your order data:
*SNIPPED****

Viewing PDF documents:
You can download Adobe Reader free of charge from the following location:
http://www.adobe.com/products/acrobat/readermain.html


Sincerely,
Your share-it! Team
__________________________________________________ __

share-it! - a service of digital river
http://www.shareit.com
__________________________________________________ __

Go ahead and tell me there are "detailed instructions in the manual", I'll blow that one out of the water too.

If I had known I wouldn't get support for 7 days after I bought the product, I probably would have taken my money elsewhere - but that's probably the point, right? Jerks.



For future customers -BUYER BEWARE. Support here is horrible.

And if you're looking for help on the the videochat - the jar file goes in /home/usr/123flashchat/server/lib. You place the rtmp string for your flashcom server somewhere near the bottom of /home/usr/123flashchat/server/etc/groups/default.xml.

And if you're wondering why the code to connect to your flashcom would go in /groups, the whole system is set up like that, none of it makes sense. God forbid you buy the source andwant to reskin your flashchat, you basically have to start from scratch - they only give you the size of the files, not editable source.
  #4 (permalink)  
Old 02-08-2006, 08:17 AM
joy joy is offline
Senior Member
 
Join Date: Nov 2003
Posts: 361
Default Re:how do I install the video module?

I double checked the setting at shareit.com, and you're right, it's not clear.
I've modified it. extremely sorry, I've sent you instruction to your mailbox.
let me know if we can assist you further.
  #5 (permalink)  
Old 05-20-2006, 12:39 AM
Member
 
Join Date: Feb 2006
Posts: 63
Default Re:how do I install the video module?

I just had to re-download the files again, and they came with the same instructions. I still had to come find this thread to figure out how to reinstall the video module.
  #6 (permalink)  
Old 06-02-2006, 02:34 AM
joy joy is offline
Senior Member
 
Join Date: Nov 2003
Posts: 361
Default Re:how do I install the video module?

wolfy, terribly sorry, I've sent the instructions to install video module to your mailbox. please check it out.
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