Trial users only?

[Moteuchi]

I'm sorry, I know it probably seems like all I ever do is get on yall's case about something. But, I don't understand this new condition for this forum "For trial users only". I have run into several issues in flashchat in which I need assistance. It really seems to be to your benefit to do all support open to the public. Therefore if others have problems they can find a solution through here. Futhermore, in the past, your private support has not been very helpful. With lack of documentation in some areas, and poor customer service, where are current subscribers supposed to go in order to find support within the community? Technical support should be open to the public, and it keeps the pressure on you to address certain issues since you know others are watching.

[fred]

I think you are not familar with our site.

We offer 24/4 online support and you just need to click the "livehelp" icons on our site to get help.

Here is the linkages for them:

http://www.123flashchat.com/123flashchat_supporter.html

http://www.123livehelp.com/staff.html

You can have a try and you will know what our online support is. :0

[Moteuchi]

I feel like I am very familiar with your site. I've been using flashChat for at least a year now. I am just relating back to my prior experiences. Your live 24/7 support has, in the past, been unable to provide any real technical support for my problem AND has flat out given me inaccurate information. So the next logical step, I would think, would be to post to the forums.

That's why I see the statement "for trial users ONLY", with emphasis on ONLY, extremely odd. And as I stated earlier, it is really to your benefit to have solutions posted in forums to assist other customers having similar problems.

I simply want to ensure that I, or whoever may take over my project in the future, receive a reasonable level of support in the future. Why not say, "If our live support has been unable to assist you with your problem, please post your question in our forums."

I've been a little disappointed in the customer support for flashChat and some of the project design decisions (removing text logging, which was recently re-implemented [thank you!]), and with the amount we paid, I just want to keep you guys on your toes.

[Cloudy]

Moteuchi,it's our mistake that we didn't make it very clear that our tech guys is not working 24/7hours.our online supporter work 24/7hours,they might not be very familar with coding work or customization work,anyway they are not programmer,and their main task is to do sells.that's why sometimes they ask you to submit a ticket to us because no tech guys is available.but you should get response from our engineer or programmer not later than 12hours.or I think you can contact us online directly on msn at parker@123flashchat.com or cloudy@123flashchat.com,we will be very pleased to serve you in real time.I am sorry if we made any confuse to you before