Client out of date?

[lewism]

>Indeed, and that is why I suggested to have the chat installed by the people of TopCMM.

I guess I'm not fully getting what you're saying. The install is dirt simple, there wasn't any problem what so ever. The problems are only in configuring things now that it's all installed and most of the problems are language barriers.

>For one thing, it is included in the price, so why bother to do it yourself?

Because it takes all of two minutes.

>Secondly, if you DO make a mistake here or there, even a small one, php is SO
>sensitive that one little typing error - a misplaced comma, a missing apostrofe - can f**k >your whole installment up and you will be searching for ages trying to find the cause.

Anyone playing with this should know to make backups of any file before messing with them, just in case .

>But when you are persistent on installing the chatbox yourself and do not allow the >experts to have a look on your site to see if you have made any mistakes (and >correct them) there is not much point in asking questions on this forum. Simply because >nobody here is in the same situatiion as you are.

Haha, you're pretty much reprimanding me . Like I said, install was a no brainer, if you needed help with that, what can I say.
As for the problems since, they aren't really problems as much as confusion because of lack of information on their part.
I know they try but they don't ever reply with enough information so for most questions, I seem to be asking 10 more to finally get a solution.

Worse, because of the time difference and the fact that no one seems to reply to ALL messages posted each time they check, some questions sit for DAYS waiting on an update which barely has enough info so that I end up having to ask more questions so that I can try and solve the problems.

Give me a break will you. I work with enough software to know what I'm doing. I could get along just fine if I could get timely replies instead of hit and miss replies.
Again last night, trying to chat with someone to get some leads, they left me hanging as usual because it wasn't a sales call. They are way more sales focused than support focused.

If you're that happy with the support here, good for you, so far I believe the software will be rock solid but the support is slow as molasses.

PS: I appreciate the input but if you'd like to have a discussion about support, I wish you'd start another thread instead of hijacking mine. It's turning into a mess.

[Frodo]

I'm not hijacking anything - this is a public forum where everybody can share their thoughts. You say service here sucks and I disagree

Anyway, I am assuming that TopCMM consists of a small team and some of them are (from my experience) parttimers. But they have a LOT of customers so yes, responding to all of questions can take a little time. Beside that, I think the people who are operating the chat here are not qualified to answer technical questions (it does say "Chat with sales" and not "Chat with our techs"). Unfortunately, the admin of this forum doesn't seem to be either and sometimes you have to rephrase your question a couple of times before you get the answer you need.

It just takes a little patience sometimes


F.

[lewism]

>I'm not hijacking anything - this is a public forum where everybody can share their >thoughts. You say service here sucks and I disagree

Er, never said it's not a public forum, I asked that you start another thread, so that we can discuss this topic.

>It just takes a little patience sometimes

So far, it takes a LOT of patience. Notice anyone other than you and I talking in this thread alone? I have at least 5 or 6 other questions I'm not seeing any activity on.

That's more than needing a little patience, been waiting a freaking week or more for help on certain things.

[lewism]

Again, it's been DAYS since anyone has answered much in the forums. And you're telling me how wonderful support it.

Man, how frustrating.

[lewism]

Where is that GREAT support you keep taking about? They haven't responded to ANY of my open questions in DAYS.
Every time I start feeling good about this company, they leave me hanging.

We build a lot of sites for other companies and I was thinking this might be a good solution for a lot of things.
so far, it would scare me to recommend the solution.

[Frodo]

Well, it is weekend over here and I just assume that is the case in most other parts of the world as well, even in the area where TopCMM is located. So no, they don't work 24/7. Neither do the people who have made your car, your house, your computer or your mobile phone.

And I am just making a wild guess here but I think the last four items each cost you more than you have paid for this software. But do correct me if I am wrong.

You buy a reasonably priced piece of software (I avoid the word 'cheap') from a young company and expect service to be as if you have spent thousands of dollars on it. Even though installing it by the manufacturer is included in the price, you decide to do the job yourself and promptly run into dozens of problems.

As I am not a programmer I could see those problems coming so I left the installation to the experts and lo and behold: The chat was up and running overnight.

Apparently this is not the case with your installation. But instead of letting those experts in, you dump every problem you come across here on the forum - probably after getting frustrated with a sales rep not able to answer you in the chatbox here. Well no, he/she does sales, not technique.

You mentioned somewhere that asking questions on this forum would be useful to other users who run into the same problems as you. But that is not the case as nobody here knows your configuration of hard- and software - or what kind of "slight" errors you might have made here or there.


I have found the people of TopCMM extremely helpful so far. I have been in contact with several of their technicians and whenever they needed access to my site all files were left immaculate. But when you complain about them not replying immediately to a problem that may have been caused by yourself, without even giving them access to your installment to see where the problem might be... Yes, I do get slightly annoyed.

After all, the main computer problem is situated in between the keyboard and the desk chair, isn't it?


F.

[lewism]

>Well, it is weekend over here and I just assume that is the case in most other parts
>of the world as well, even in the area where TopCMM is located.

Hehe, 'over here', so you probably are with the company after all.
Weekend or not, I've been asking since last week so this goes beyond the weekend friend.

>And I am just making a wild guess here but I think the last four items each cost
>you more than you have paid for this software. But do correct me if I am wrong.

That's a pretty silly wild guess.

>You buy a reasonably priced piece of software (I avoid the word 'cheap') from
>a young company and expect service to be as if you have spent thousands of
>dollars on it. Even though installing it by the manufacturer is included in the price

If you're trying to defend them, you're doing a poor job or if.

>As I am not a programmer I could see those problems coming so I left the
>installation to the experts and lo and behold: The chat was up and running overnight.

You must enjoy arguing more than reading because I've already said it installed just fine. If it took you help to get it installed, then it's no wonder you have no idea of the things I'm experiencing which I need help with.

>Apparently this is not the case with your installation. But instead of letting those
>experts in, you dump every problem you come across here on the forum

That's what forums are for of course, to dump the problems into. If these folks won't do their job, maybe someone else should start support services for this software.

>You mentioned somewhere that asking questions on this forum would be useful to other >users who run into the same problems as you. But that is not the case as nobody here >knows your configuration of hard- and software - or what kind of "slight" errors you >might have made here or there.

All configurations will be pretty darn similar. The problems I'm having aren't that big. The only thing that makes them big is someone like you wasting my questions and support not responding in any timely manner.

>I have found the people of TopCMM extremely helpful so far. I have been in
>contact with several of their technicians and whenever they needed access
>to my site all files were left immaculate. But when you complain about them

I think you are with the company and troll these forums trying to post positive things when there are problems. I don't take your advise very highly so not sure why you continue to reply.

>without even giving them access to your installment to see where the problem
>might be... Yes, I do get slightly annoyed.

Again, you're not reading the things I'm posting, you're simply enjoying arguing and trying to post positive things to make up for all of the negatives. This company is much more interested in selling than taking care of it's customers.

>After all, the main computer problem is situated in between the keyboard and
>the desk chair, isn't it?

Yes, it's between your chair and keyboard. My question wasn't to you, I don't know why you continue to waste my time and others with your nonsense.