9.2 install - joomla problem

[lewism]

After installing the 9.2 server, I find that I am able to get into the admin but I cannot get the joomla component to work.

> 5. If you install the client under your own http server, first, you should
> find the in the file named server.xml located under the <123flashchat9.2
> installation directory>/server/etc/groups/default, then set the
> documentRoot value with the absolute path of the chat client folder located
> under the http server.

Can someone better explain this part please.
My web server is /var/www/html (joomla)
My fc server is /opt/livechat-92

Support had created a 'flashchat' directory at the root of my web server /var/www/html/flashchat

However, do I need to copy the /opt/livechat/client over to /var/www/html/client or something?

I keep getting the error; Chat Server http_port or Client location is configured incorrectly

I am setting as follows;

Chat Server Host: 127.0.0.1
Chat Server Port: 51127
Chat Http Port: 35555
Chat Client Location: MyDomain | Domain Names, Web Hosting, and Free Domain Services (I've tried other variations as well)

[admin]

Dear friend,

For this issue, this is because you did not configure the server address。

Please cope the client of your chat(<123flashchat installation directory>/client) to the root directory of your webserver, then set "Chat Server Host" to the public IP of your server and set "Chat Client Location" to "http://yourwebsite/client".

Then i guess you should be able to fix this issue, please try it again.

[lewism]

Nope, does not work. This seems to be a license error because when I tried going to the admin, I got the following;

>Sorry! Admin Panel is not available in the Free Chat Hosting Edition. 123FlashChat Full >Version starts at $30. Click the link below to have a live Admin Panel Demo for testing.

The license I was given was for a domain name, not a host name. That seems to be why?
Your licensing is possibly a little too strict and should be by domain, not by host which can change now and then.

Guess I have to wait for someone to reply in support now.

[admin]

according to that error, are you using our free hosted chat room? See it here:Free Chat Hosting, Free Hosted Chat, Free Chat Service

But if you are purchased customer, i think this needs our supporter's help. could you send email to our supporter in our ticket system, please?TopCMM Software Corp. - Powered By Kayako eSupport

If you have submitted it, please tell me ticket ID. i will ask our supporter to check it A.S.A.P.

[lewism]

Support has been telling me the same things over and over and over again for over TWO days now. I keep responding with the same thing, telling them that I DID upgrade it, it IS licensed, it DOES work on the admin side, it just doesn't work from Joomla.

Here is an image of the license, it is clearly licensed.

It is making us crazy dealing with topcmm.
Every time I think things are getting better, you fool me by making sure to show me that no, it's not getting any better.

[lewism]

This is just not making any sense. We have been asking for help for THREE days now and only get one or two replies per day.

The joomla and FC are now on the same server. The server is NOT called only mydomain.com but is called host.mydomain.com. Is this why perhaps?

I have explained over and over and over again that I can log into the admin of FC, it shows/says that it is licensed for 100 users, for mydomain.com.

Yet in Joomla, no matter how I set the component, it keeps telling me that it is in demo mode.

If I try to access the Admin to FC from joomla, then I see the following message;

>Sorry! Admin Panel is not available in the Free Chat Hosting Edition.
>123FlashChat Full Version starts at $30. Click the link below to have
>a live Admin Panel Demo for testing.

BEFORE you reply again telling me that this is DEMO, I know that, I got it, but that's not something *I* can do anything about, this is a problem YOU need to fix. You sent me a license for the new domain, I see it as it should be in the admin panel of FC. However, trying to access FC from Joomla is the part that is not working.

Please stop telling me this is a DEMO and fix the problem for me.

Something is not right and no one seems to know what to do about it. We have been suffering this problem while we need to get this new site up and running.

Please, can someone help us??????????

[lewism]

THREE FREAKING DAYS NOW!!!!

Every time support replies, they NEVER bother to read the ticket notes and keep repeating that I try the same damn things I said in my last reply that I have already tried.

THREE DAYS now that I have not been able to complete my work while you guys just LAUGH at your customer leaving us hanging. It must be SO funny to you to do that to us. What a lot of fun it is to completely and fully frustrate a paying customer.

Incredible! Simply incredible. Don't wonder why eventually people will become terribly afraid to buy anything from companies in your area of the world. As more people start to realize how terrible you are at doing business, you will begin to have a very hard time selling your products no matter how good they are.

This is simply crazy.

[admin]

i think the best way is you send email to me: lisa@topcmm.com, in which tell me your website account: FTP, Admin, test account. All accounts you could give. If you don't trust us, you could monitor when supporter checks problems. Or you could change password after problems are solved.

I know your chat problem hasn't been solved for several days, but if you don't send email to supporter or don't offer accounts either, just post them in forum, i don't think we could solve problems soon.Forum couldn't be used to solve all technicel problems, right?

We just could guess your website doesn't connect our chat port:35555. But for reason why not connect, supporter needs to login your website to check.

[lewism]

Originally Posted by admin

i think the best way is you send email to me: lisa@topcmm.com, in which tell me your website account: FTP, Admin, test account. All accounts you could give. If you don't trust us, you could monitor when supporter checks problems. Or you could change password after problems are solved.

I know your chat problem hasn't been solved for several days, but if you don't send email to supporter or don't offer accounts either, just post them in forum, i don't think we could solve problems soon.Forum couldn't be used to solve all technicel problems, right?

We just could guess your website doesn't connect our chat port:35555. But for reason why not connect, supporter needs to login your website to check.

I have emailed two or three of you in support and all I get are replies telling me to try things I already have.
You keep telling me the server needs access to the Internet and I keep telling you that it did not earlier but does now. Each time I reply, it takes you at least two hours to send me the same message you've sent before and after that, it takes another full day of waiting.

It is no wonder that I have become so frustrated with your services. Now I found that you have even deleted a post I made earlier. That's fine, I was upset but you should not be deleting posts that customers have made. I make copies of all posts I make because I don't want to be edited so have a copy of the one you removed as well.


I have given you access to servers when they are on the Internet. This one is not on the Internet because it is going to replace another server that is.

You need to try and understand that this server is not our LIVE server on the internet, it is in development. I can give you access but you must remember that this is the replacement server.

I very badly wish support would take the time to read the replies I send after they email me. It seems no one reads the replies because you keep saying the same things.

I will email you directly.

[admin]

Thanks a lot your email. I received it.

Really sorry. It is me delete your two posts. I just thought you have a same one post. So i replied your this post after deleting that two same posts. I don't know you are angry with this. If i know, i never deleted them.

And i have told our supporter manager to deal with your ticket(GKT-8666XX) in priority. We do solve problem soon. Please trust me.