123 Live Help 1.0 releases!

[joy]

Aug. 29th, 2005, Shanghai, China - TopCMM Computing Inc. announces the release of 123 Live Help Server Software to the market of the live support software. The advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! With the feature of one-to-one live chat with website visitors, your live supporter or sales rep. can boost online revenues with higher conversion rates and larger order size.

123 Live Help consists of two parts: java server and flash client. The java server enables real-time communication, and the flash client makes it fully customizable, brandable and very attactive. The server is cross-platform, and the client is all-browser compatible.

123 Live Help provides revolutionary features exemplified as follows,

- Live chat- 123 Live Help provides live supporter and web visitors real-time communication, no delay in response.
- Wed-based chat clients- 123 Live Help flash chat client loads fast and is completely web-based, so the end users don't need to download any plug-in application to chat directly with online supporter.
-Integrate External Database- 123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.
- Search Transcripts- History are perfectly kept in 123 Live Help and can be searched by admin or staff members by date range, or for specific staff or customer.
-Backend Monitor-123 Live Help empowered admin the overall power to monitor all the live chat conversation.
-Rate the staff- with a special rating system in 123 Live Help, your clients will have the access of voting and rating the staff members, admin is empowered to view staff rating, too, which helps you better manage your online customer support team.
-Departments management- with this feature of 123 Live Help, you can manage multiple sales or customer service departments, and even support multiple websites at the same time!
-Auto-detect user details: 123 Live help has this monitoring feature to get access to extensive visitors' information, including their IP address and country, display summary in staff window the time when they log in. Also, the live support software can auto-detect customer language.
-Custom UI- With customizable chat client interface, you can make changes to this live support software to your heart's content.
-Sizable support team- 123 Live Help meets multiple chat requests. One staff can chat with multiple clients simultaneously (which saves cost), also multiple supporters can be in the same online support team which makes it solution for business of any size.
-Canned Answers- 123Live Help entitles staff to various predefined answers to live help clients more efficiently and eliminate typing repetitive answers.
- Chat transfer- mutliple online supporters can collaborate to help one customer with transfering chat session to another live supporter.
- Push URL- Push web pages to the potential customers.

123 Live Help invites you to test the free demo on: http://www.123livehelp.com.
Our 24/7 available supporters will help you on any questions on the software.

Also, a free trial version of 123 Live Help Software can be downloaded from http://www.123livehelp.com/download.html