What do these errors mean? (long)

[Blue Robot]

Starting the server ...
Set System Timezone GMT
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: logs/access.log (Permission denied)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:177)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:102)
at org.apache.log4j.FileAppender.setFile(FileAppender .java:273)
at org.apache.log4j.FileAppender.activateOptions(File Appender.java:152)
at org.apache.log4j.DailyRollingFileAppender.activate Options(DailyRollingFileAppender.java:206)
at org.apache.log4j.config.PropertySetter.activate(Pr opertySetter.java:247)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:123)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:87)
at org.apache.log4j.PropertyConfigurator.parseAppende r(PropertyConfigurator.java:645)
at org.apache.log4j.PropertyConfigurator.parseCategor y(PropertyConfigurator.java:603)
at org.apache.log4j.PropertyConfigurator.configureRoo tCategory(PropertyConfigurator.java:500)
at org.apache.log4j.PropertyConfigurator.doConfigure( PropertyConfigurator.java:406)
at org.apache.log4j.PropertyConfigurator.configure(Pr opertyConfigurator.java:340)
at com.topcmm.jchat.ServerParam.initLogger(ServerPara m.java:350)
at com.topcmm.jchat.business.Server.initParam(Server. java:98)
at com.topcmm.jchat.business.Server.<init>(Server.jav a:27)
at com.topcmm.jchat.LiveHelpServer.<init>(LiveHelpSer ver.java:22)
at com.topcmm.jchat.LiveHelpServer.main(LiveHelpServe r.java:54)
log4j:ERROR Either File or DatePattern options are not set for appender [AInfo].
Loading ip-to-country data ...
Loading connection policy ...
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: logs/access.log (Permission denied)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:177)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:102)
at org.apache.log4j.FileAppender.setFile(FileAppender .java:273)
at org.apache.log4j.FileAppender.activateOptions(File Appender.java:152)
at org.apache.log4j.DailyRollingFileAppender.activate Options(DailyRollingFileAppender.java:206)
at org.apache.log4j.config.PropertySetter.activate(Pr opertySetter.java:247)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:123)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:87)
at org.apache.log4j.PropertyConfigurator.parseAppende r(PropertyConfigurator.java:645)
at org.apache.log4j.PropertyConfigurator.parseCategor y(PropertyConfigurator.java:603)
at org.apache.log4j.PropertyConfigurator.configureRoo tCategory(PropertyConfigurator.java:500)
at org.apache.log4j.PropertyConfigurator.doConfigure( PropertyConfigurator.java:406)
at org.apache.log4j.PropertyConfigurator.configure(Pr opertyConfigurator.java:340)
at com.topcmm.jchat.database.files.InitFilesParameter .initGroupPath(InitFilesParameter.java:235)
at com.topcmm.jchat.info.Groups.<init>(Groups.java:13 6)
at com.topcmm.jchat.business.GroupManager.createGroup ByDoc(GroupManager.java:179)
at com.topcmm.jchat.business.GroupManager.getGroupFro mFile(GroupManager.java:161)
at com.topcmm.jchat.business.GroupManager.initGroupsF romFile(GroupManager.java:46)
at com.topcmm.jchat.business.Server.initGroups(Server .java:156)
at com.topcmm.jchat.business.Server.<init>(Server.jav a:39)
at com.topcmm.jchat.LiveHelpServer.<init>(LiveHelpSer ver.java:22)
at com.topcmm.jchat.LiveHelpServer.main(LiveHelpServe r.java:54)
log4j:ERROR Either File or DatePattern options are not set for appender [AInfo].
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: data/default/logs/access.log (Permission denied)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:177)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:102)
at org.apache.log4j.FileAppender.setFile(FileAppender .java:273)
at org.apache.log4j.FileAppender.activateOptions(File Appender.java:152)
at org.apache.log4j.DailyRollingFileAppender.activate Options(DailyRollingFileAppender.java:206)
at org.apache.log4j.config.PropertySetter.activate(Pr opertySetter.java:247)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:123)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:87)
at org.apache.log4j.PropertyConfigurator.parseAppende r(PropertyConfigurator.java:645)
at org.apache.log4j.PropertyConfigurator.parseCategor y(PropertyConfigurator.java:603)
at org.apache.log4j.PropertyConfigurator.parseCatsAnd Renderers(PropertyConfigurator.java:524)
at org.apache.log4j.PropertyConfigurator.doConfigure( PropertyConfigurator.java:408)
at org.apache.log4j.PropertyConfigurator.configure(Pr opertyConfigurator. java:340)
at com.topcmm.jchat.database.files.InitFilesParameter .initGroupPath(InitFilesParameter.java:235)
at com.topcmm.jchat.info.Groups.<init>(Groups.java:13 6)
at com.topcmm.jchat.business.GroupManager.createGroup ByDoc(GroupManager.java:179)
at com.topcmm.jchat.business.GroupManager.getGroupFro mFile(GroupManager.java:161)
at com.topcmm.jchat.business.GroupManager.initGroupsF romFile(GroupManager.java:46)
at com.topcmm.jchat.business.Server.initGroups(Server .java:156)
at com.topcmm.jchat.business.Server.<init>(Server.jav a:39)
at com.topcmm.jchat.LiveHelpServer.<init>(LiveHelpSer ver.java:22)
at com.topcmm.jchat.LiveHelpServer.main(LiveHelpServe r.java:54)
log4j:ERROR Either File or DatePattern options are not set for appender [defaultGroupAppend].
Starting the http server on: 0.0.0.0/0.0.0.0:8988
Starting the tcp server ...
Starting the chat server on: 0.0.0.0/0.0.0.0:8969
123 Live Help Chat Server has been Started!

[imported_admin]

It's the unix Permission problem.

for example, you start the livehelp server with the user "abc" , then the folder "logs" owener is "abc" , next time , you start the livehelp server with another user "xyz", and xyz haven't the permission to write the folder "logs" , so you'll get this error.

please login as root first, and execute the command:

cd <123livehelp installed dir>
chown -R xyz *

with these two commands, you'll change the owener of the whole folder to "xyz"

if you are not good at unix and don't know how to do it, please provide us root ssh account and send a request to support@123livehelp.com , our enginner will do it for you.

Any questions, just let us know.

[madhumathikv]

$su - admin
$show version
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: /opt/ps_manager/pmcli/../logs/packetmotion.log (Permission denied)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at org.apache.log4j.FileAppender.setFile(FileAppender .java:289)
at org.apache.log4j.RollingFileAppender.setFile(Rolli ngFileAppender.java:167)
at org.apache.log4j.FileAppender.activateOptions(File Appender.java:163)
at org.apache.log4j.config.PropertySetter.activate(Pr opertySetter.java:256)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:132)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:96)
at org.apache.log4j.PropertyConfigurator.parseAppende r(PropertyConfigurator.java:654)
at org.apache.log4j.PropertyConfigurator.parseCategor y(PropertyConfigurator.java:612)
at org.apache.log4j.PropertyConfigurator.configureRoo tCategory(PropertyConfigurator.java:509)
at org.apache.log4j.PropertyConfigurator.doConfigure( PropertyConfigurator.java:415)
at org.apache.log4j.PropertyConfigurator.doConfigure( PropertyConfigurator.java:441)
at org.apache.log4j.helpers.OptionConverter.selectAnd Configure(OptionConverter.java:470)
at org.apache.log4j.LogManager.<clinit>(LogManager.ja va:122)
at org.apache.log4j.Logger.getLogger(Logger.java:104)
at org.apache.commons.logging.impl.Log4JLogger.getLog ger(Log4JLogger.java:283)
at org.apache.commons.logging.impl.Log4JLogger.<init> (Log4JLogger.java:108)
at sun.reflect.NativeConstructorAccessorImpl.newInsta nce0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInsta nce(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newI nstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at org.apache.commons.logging.impl.LogFactoryImpl.cre ateLogFromClass(LogFactoryImpl.java:1040)
at org.apache.commons.logging.impl.LogFactoryImpl.dis coverLogImplementation(LogFactoryImpl.java:838)
at org.apache.commons.logging.impl.LogFactoryImpl.new Instance(LogFactoryImpl.java:601)
at org.apache.commons.logging.impl.LogFactoryImpl.get Instance(LogFactoryImpl.java:333)
at org.apache.commons.logging.impl.LogFactoryImpl.get Instance(LogFactoryImpl.java:307)
at org.apache.commons.logging.LogFactory.getLog(LogFa ctory.java:645)
at org.apache.commons.configuration.ConfigurationUtil s.<clinit>(ConfigurationUtils.java:59)
at com.packetmotion.sysservice.util.FileUtil.getFileO bj(FileUtil.java:55)
at com.packetmotion.sysservice.util.SysEnv.getRootDir (SysEnv.java:26)
at com.packetmotion.sysservice.log.LogPropertyReader. getAbsolutePathName(LogPropertyReader.java:131)
at com.packetmotion.sysservice.log.LogPropertyReader. resolveRawFileName(LogPropertyReader.java:101)
at com.packetmotion.sysservice.log.LogPropertyReader. getTranslatedLogFileName(LogPropertyReader.java:78 )
at com.packetmotion.sysservice.log.LogPropertyReader. getLogFileRealPathName(LogPropertyReader.java:53)
at com.packetmotion.sysservice.log.LogPropertyReader. setUpLoggerConfiguration(LogPropertyReader.java:44 )
at com.packetmotion.sysservice.log.LogPropertyReader. loadConfigProperties(LogPropertyReader.java:36)
at com.packetmotion.sysservice.log.PmiLogger.<clinit> (PmiLogger.java:23)
at com.packetmotion.sysservice.configuration.Configur ationServiceImpl.<init>(ConfigurationServiceImpl.j ava:15)
at com.packetmotion.sysservice.util.cli.StandAloneCon figService.<init>(StandAloneConfigService.java:37)
at com.packetmotion.sysservice.util.cli.ConfigureInit ialProp.<init>(ConfigureInitialProp.java:48)
at com.packetmotion.sysservice.util.cli.ConfigureInit ialProp.main(ConfigureInitialProp.java:94)
log4j:ERROR setFile(null,true) call failed.
java.io.FileNotFoundException: /opt/ps_manager/pmcli/../logs/packetmotion.log (Permission denied)
at java.io.FileOutputStream.openAppend(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at org.apache.log4j.FileAppender.setFile(FileAppender .java:289)
at org.apache.log4j.RollingFileAppender.setFile(Rolli ngFileAppender.java:167)
at org.apache.log4j.FileAppender.activateOptions(File Appender.java:163)
at org.apache.log4j.config.PropertySetter.activate(Pr opertySetter.java:256)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:132)
at org.apache.log4j.config.PropertySetter.setProperti es(PropertySetter.java:96)
at org.apache.log4j.PropertyConfigurator.parseAppende r(PropertyConfigurator.java:654)
at org.apache.log4j.PropertyConfigurator.parseCategor y(PropertyConfigurator.java:612)
at org.apache.log4j.PropertyConfigurator.configureRoo tCategory(PropertyConfigurator.java:509)
at org.apache.log4j.PropertyConfigurator.doConfigure( PropertyConfigurator.java:415)
at org.apache.log4j.PropertyConfigurator.configure(Pr opertyConfigurator.java:349)
at com.packetmotion.sysservice.log.LogPropertyReader. setUpLoggerConfiguration(LogPropertyReader.java:47 )
at com.packetmotion.sysservice.log.LogPropertyReader. loadConfigProperties(LogPropertyReader.java:36)
at com.packetmotion.sysservice.log.PmiLogger.<clinit> (PmiLogger.java:23)
at com.packetmotion.sysservice.configuration.Configur ationServiceImpl.<init>(ConfigurationServiceImpl.j ava:15)
at com.packetmotion.sysservice.util.cli.StandAloneCon figService.<init>(StandAloneConfigService.java:37)
at com.packetmotion.sysservice.util.cli.ConfigureInit ialProp.<init>(ConfigureInitialProp.java:48)
at com.packetmotion.sysservice.util.cli.ConfigureInit ialProp.main(ConfigureInitialProp.java:94)
3.0.0.10668



-- how to come out of this plaease any one help..

[david_jiang]

It's the linux/unix permission issues.

Could you follow what Daniel has suggested to make a try?please use root Could you please use su to switch to root account to start the server.

You could try to login in as a root and then restart our server ,and for your ticket,I see you use "su - admin",what do you want to do?Unlike Windows,in linux/unix the root has the powerest instaed of admin.You may just use "su -" to switch to root account.

If still any problem,don't hesitate to contact me!