It's the unix Permission problem.
for example, you start the livehelp server with the user "abc" , then the folder "logs" owener is "abc" , next time , you start the livehelp server with another user "xyz", and xyz haven't the permission to write the folder "logs" , so you'll get this error.
please login as root first, and execute the command:
cd <123livehelp installed dir>
chown -R xyz *
with these two commands, you'll change the owener of the whole folder to "xyz"
if you are not good at unix and don't know how to do it, please provide us root ssh account and send a request to
support@123livehelp.com , our enginner will do it for you.
Any questions, just let us know.
