123 Live Help Chat v5.3 released!

[admin]

123 Live Help 5.3 Features Highlight

123LiveHelp 5.3 features in file transfer and image transfer functions and user experience optimization.

File Transfer

File transfer function is added to the customer and operator/admin clients, so that the visitor and the customer support/service staff members can share documents, user manual, etc. It will benefit sales and support by making communication more effective. (Don’t forget to scan the transferred file with an anti-virus application first.)


Interesting Smilies

Smilies are added to the customer and operator/admin clients, which improves communication by making it more personal and more expressive.


Better Login Panel

In the operator/admin client, the particular login name and the associated password and so on can now be cleared one by one easily. Auto-login function is also improved.


Remote Controller

Operator/admin may remote control live chat room, by Windows Live Messenger, after easy setting.


Image transfer

A picture is worth a thousand words.


Low Rating Notifer

Admin will get email notification if the rating is lower than a specified level, e.g. lower than 3 points.


Auto Greetings

Auto-greeting message setting is added


Optimized User Experience

Timestamp is added to admin/operator and customer clients. New coming messages are highlighted. Chat logs sent by email are optimized in format; The online operator are made top in the admin panel; More search criterion (operator name, rating) is added when searching chat logs, and so on.


Optimized User Experience

In the operator/admin panel, the buttons of the toolbar can be locked/unlocked, enabled/disabled, including operator buttons, login buttons and chat buttons.


Video Request Control

Customer panel can’t request video chat unless it’s enabled by admin in the admin panel.


Font Style

Added font style to the customer client, including font size, type, bold, italic, underline and color.


More New Features

• Synchronized the directory structure with the family software: 123flashchat and 123webmessenger.
• Added auto-upgrade functionto server.xml and language file, so that upgrade becomes easier.
• Improved error log:
• Added program to Windows startup: In the operator/admin client, you can configure it to start with Windows.
• Improved predefined-message panel
• Added language auto-upgrade
• Improved web-based invitation
• Associated status
• Fixed bugs.

The return customers may request upgrade here.


More details, please visit here: http://www.123flashchat.com/live-chat-v53