123 Live Help Chat offers free and charged hosting service and server software. The free hosting is limited-featured and allows only one operator online with one concurrent chat connection. Among charged hosting we have standard and video packages available, compare their features now:

Unique Features Chat Operator Convenience Traffic Monitoring Abilities Tracking Abilities Statistical Analysis

Marketing Features Administrator Management Chat Customer Convenience Safety Features Miscellaneous

Unique Features	Free	Standard	Video
Ads-free
Live video chatOperator chats with customer in video.

Chat Operator Convenience	Free	Standard	Video
Spell CheckerCorrect spelling as the operator types before the message is sent.
Search History/TranscriptsInput Keywords, Customer, Operator, Department, or Date to find an old chat history.
Chat TransferA live chat session transferred from one operator to another.
Co-Web BrowsingOperator could see the Webpage visitor visiting.
Multiple Chat SessionsOne operator could chat with multiple customers concurrently.
Canned MessagesFrequently used responses can be predefined in 123 Live Help for quick use.
Real-time AlertsSound Alert & Visual Alert when customers login or logout the 123 Live Help.
Block IP AddressOperator can block IPs of abhorrent visitors and prevent them to trouble again.
Proactive Chat InvitationOperator Invites visitors to chat to seek for potential buyer.

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Traffic Monitoring Abilities	Free	Standard	Video
Real-Time Visitor MonitoringMonitor all real-time visitors on detailed information: IP, Current Page, Country, etc.
Auto-detect customer DetailsOperator could see logged in live chat customers' info in details.
"Who Is" Browser LookupOperator could view customer's browser capabilities.

Tracking Abilities	Free	Standard	Video
Track Visitor FootprintsMonitor which webpage a visitor is viewing and how long the visitor stays on the webpage.
Repeat Visitor Identification123 Live Help could remember the visitors' identification via their IP address & session ID intelligently.
Track Visitor ReferKnow how visitors found your website, how traffic is being directed to your website-whether through a search engine or a link.

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Traffic Sources Stat.	Free	Standard	Video
Referring Site Statistics
Search Engines Statistics123 Live Help could analyze from which search engines, customers to reach your website via an extensive database system.
Live Keywords Statistics123 Live Help shows you which keywords consumers used to find your website.
Visitors & Customers Stat.	Free	Standard	Video
Network Location StatisticsShowing the popularity of your website in different countries.
Operating Systems StatisticsAnalyzing 123 Live Help users' OS.
Browser Capabilities StatisticsTelling you which browsers are more popular in your target customers.
Screen Resolution StatisticsStatistics on the number of pixels available to your visitors' screen expressed horizontally and vertically.
Performance Management Stat.	Free	Standard	Video
Department Visits StatisticsEnable admin to monitor the visits to different departments in any length of time.
Operator Performance StatisticsStatistics on Operator Performance like ID, Average Pickup Time, Chats, etc.

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Marketing Features	Free	Standard	Video
Customer SurveyShowing at the end of every live chat in 123 Live Help to rate operator performance.
Advertising FeaturesAdd html code or banner at the right side of your online chat customer panel as well as scrolling text with link at the bottom.
Custom Logo & Optional SkinCustom Logo and skin to show your brand.

Administrator Management	Free	Standard	Video
Real-Time Operator MonitoringAdmin can monitor operators online/offline status & view conversations in real-time.
Self-Generating ScriptsGenerate Code function gives you a new customer client..
Edit multiple departmentsLive Support admin adds/removes multiple departments.
Manage banned user listAdmin manages who, when and which IP is banned, could choose to ban or unban them.
Custom Built-In Chat ButtonsCustomize the chat button free.
Remote Administration"MSN Remote Controller" monitors online Operator List, dialogue details & real-time live chat.

Chat Customer Convenience	Free	Standard	Video
Email Chat TranscriptsAt the end of a chat session, customer could apply to save the chat transcript into him/her email.
Typing IndicatorCustomer could see"* is writing a message" as soon as operator types in his/her chat window
Online/Offline Messaging SystemHelp visitors to live chat with online operator or leave an email message when the chat operators are unavailable.

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Safety Features	Free	Standard	Video
RSA Secure Data TransferRSA technology makes sure a secure internet connection when the customer is chatting with the operator.

Miscellaneous	Free	Standard	Video
Free Installation & Integration*Flexible integration with website. *Seamless Database integration.
CustomizationContact our online sales supporter and give your specific requirements as much as you can.

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