1. Email Support
Send us your support questions via emails and we will receive tickets accordingly in the CRM system.
Please also note that if you post a second message on this issue, your ticket will move back to the end of the waiting queue.
2. Submit ticket
Please fill out the form below to submit a ticket to the online CRM system. Most of the questions can get a proper answer promptly. Entities with * are required fields.
3. Live Support
The sales representatives are available 7*24 (7 days a week, 24 hours a day), while the technical support team is only available on email/ticket system for efficiency sake. However, we do have 7*24 emergency support for our hosting users. If your chat room is experiencing any down time, please contact our sales to get in touch with our engineers, and our engineers will be right with you to get it up and running again.
Phone Support: (408)-728-6398(USA), +44-20-3286-1986 (UK), +852-8121-1988(HK)
FAX Support: +86-21-54723677
Skype support: flashchat