Integrate your 123LiveHelp with your 123FlashChat now!

123LiveHelp is a free online help product of Topcmm which could help your company to provide real-time online support for your customers. And with it integrated with 123FlashChat, the customers in your chat will have another way to find help for their problems and your operators will find another way to access your customers.

How to integrate them?

How to integrate?

There are only 5 steps to finish the integration.

1. Please click here to Download 123Livehelp, and install it on your server, the software is totally free.

2. Log in as operatora.

3. You log in the Admin Panel of your 123FlashChat and click on the Integrate 123LiveHelp at the left of the navigation panel:

At here, please check this box: Activate 12LiveHelp function, enter the IP and port number of your 123LiveHelp Server Software, and click the Save button.

4. You click on the Room settings in the navigation panel and double-click the room you need to add 123LiveHelp object, let’s take Default Room as an example.

Then you will see the following panel:

Click on the 123LiveHelp tab, select a role that will appear in this room, it can be 123LiveHelp, a department or a specific operator, its sex and its name. In this example, we added operatora, his sex is Secret and his custom name is 123LiveHelp, when it is finished, press Add, and Save button.

6. Log in your 123LiveHelp as operatora, and go back to the chat panel of your 123FlashChat, you’ll see a user named operatora is already in the room now.