When cutomer request help by logging in 123LiveHelp, there will be a real-time sound alert. Meanwhile, a message notification will pop up from the bottom of the taskbar to remind the operator someone needs help with his/her question displayed too.
This will keep the operator notified even if he/she is away from desk.
When a customer left, there will be sound and message notifications too.
To learn more, please download 123LiveHelp free trial.