123 Live Help Chat

Image Transfer

Co-browsing

Multiple Chat Sessions

Canned Messages

Real-Time Notification

Ban IP Address

Monitor Traffic

Tracking Visitor

Track Visitor Referrer

Track Visitor Footprints

Recognize Return Visitor

Statistics Report

Traffic Sources

Referring Sites

Search Engines Statistics

Live Keywords Statistics

Visitors & Customers

Network Location Statistics

Operating Systems Statistics

Browser Capabilities Statistics

Screen Resolution Statistics

Performance Management

Department Visits Statistics

Operator Performance Statistics

Marketing Features

Advertising Features

Custom Logo & Optional Skin

Customer Survey

Administrator Management

Real-Time Operator Monitoring

Low Rating Notifier

Remote Administration

Self-Generating Scripts

Edit Multiple Departments

Manage Banned User list

Custom Built-In Chat Buttons

Chat Customer Convenience

Queue Notifications

Email Chat Transcripts

Interesting Smilies

Typing Indicator

Online/Offline Messaging System

Safety Features

Miscellaneous

Free Installation & Integration

Customization

Overview

Live Video Chat & Live Text Chat

123LiveHelp is the world's first live support software with video live chat, customer can chat with operator face-to-face.

Customer may live chat with operator one on one.

Operator Desktop App

Proactively invite prospects to chat and co-browsing with them.

Search chat transcripts to get more sales opportunities.

Customization

Brand your chat with your company logo.

Choose one of available online/offline buttons, or change it to your own.

Choose one of available chat invitation style.

Choose chat window skin.

Monitor Website Visitors

See who are on your site, where do they come from, their IP, what are they viewing, referring pages, etc.

Identify those with purchasing potential.

Statistics Report

Get operator ratings through post-chat survey.

Get visitor data history: referrer, keywords, search engine, location, OS, etc.

Admin Desktop App

Manage departments and operators.

Generate custom chat code.

Customer Web Client

Fill in one sentence question at the login panel.

Chat as guest or registered users.

Get chat log automatically via email.

Leave a message when all operators are offline.

High Security

We employ industry-leading technology and infrastructure to deliver maximum security.

CMS Integration

123LiveHelp can be installed to your CMS, like Joomla, WordPress, DotNetNuke, etc., with users single sign-on.

Free installation and integration service is available for license buyers or yearly hosting buyers.

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123 Live Help Chat

Overview

Live Video Chat & Live Text Chat

Operator Desktop App

Customization

Monitor Website Visitors

Statistics Report

Admin Desktop App

Customer Web Client

High Security

CMS Integration

More information

Product Overview

Screenshots

Full Features

Reviews

Server Requirements

Pricing

Translate to Win License

Have a Question?

7*24 hours Live Help

User Manual

Submit a ticket

Request a call back

FAQ

3rd Party Integration

Joomla Live Help Module

Dotnetnuke Live Help Module

WordPress Live Help Module