123 Live Help java chat server enables live chat between customer and live supporter on one-to-one base. As 123 Live Help is the first live support software with video chat function, customer can chat with operator face-to-face.

The Operator Panel offers full function to operators online, helps them turn visitors to buyers easier. 123 Live Help can store your visitor's chat history, contact information and footprint in the operator's server, which helps to identify each visitor once they log in again, and operator can find the valuable visitors.

Operators can real-time monitor every visitor. They may instantly see their status on website, including IP address, country, interface language, viewed webpage, Browser, OS, Live Keywords & Referrings, etc.

Operators could track each visitor’s navigation history via 123 Live Help, such as the visitor’s footprints on website along with the time spent on each page. What’s more, it can identify the repeat visitor and show all information together.

123 Live Help adds a new Data Statistics on Traffic Source and supplements detailed Data Statistics on Visitors & Customers & Operator Performance, helps you hone your marketing.

You can modify the ad banner and text ad to show your products. And you can also customize client interface & a neat GUI as default skin for a completely branded user experience. What’s more, customer may rate the performance of operators after chatting, helping to improve your customer service.

The 123 Live Help Admin Panel gives administrators complete command over their live chat operators, even if them don’t sit at computer. There are advanced function in admin panel, such as self-generating scripts, statistics analysis viewing, etc.

In 123 Live Help, visitors may fill in a question in the login panel to enter room with a question being prompted, and them can choose to directly chat as guest, or register to keep his identity. When the conversation is done, the transcripts will be sent to customer's email.

When you use 123 Live Help, your conversation with visitors can be encrypted so no one can intercept your critical dialog. The Live Chat Software is always accessed through high grade encryption.

123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc. What’s the best, both installation & integration service are free! Besides, 123 Live Help offers kinds of service, such as customize the live chat as you like.