123 Live Help can be easily remote monitored by a MSN Bot. You could manage your 123 Live Help on the fly from any computer to avoid losing a single customer.
What can the MSN Bot help you? * Obtain Online Operator List; * Check Online Dialogue List; * Monitor real-time Live Chat.
How to apply the Remote Monitoring? Firstly, set a MSN Bot Email in admin panel. Secondly, add the MSN Bot Email as your MSN friend. And then you can get the command list by sending a nudge to it on computer or mobile phone.