Topcmm News 123Livehelp Milestone version 4.0 was released! Aug.20, 2008 The new changes for 123 Live Help 4.0 are basically at the client-side.
The Customer panel remains web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions:
1) Operator Statistics Added.
Admins are entitled to generate working report of the operators, such as the average pick up time, established conversations, average rating, etc. It is beneficial to the performance management of the operators.
2) Offline Message Management Optimized.
Admins are entitled to generate working report of the operators, such as the average pick up time, established conversations, average rating, etc. It is beneficial to the performance management of the operators.
3) Valuable Customer Recognition.
The return customer will be identified and his history messages automatically brought out. It's a great way to find out the selling opportunity, and to offer better customer service as well.
4) Search Function Upgraded.
Chat message search becomes much faster, which saves your time.
5) Code Generator Integrated.
The code generator of the live help software is now added to the admin panel instead of on the webpage only. Therefore the admin can control the UI more easily.
6) UI Improved.
The user interface of the live help software is greatly improved, the professional look will definitedly boost sales for you.
7) Easier to Customize.
The new .net framework technology of 123 Live Help 4.0 makes it easier to be customized.
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