Live Help News

123 Live Help Chat v5.0 released!

Dec. 22, 2009

Reasons to Upgrade to 123 Live Help Chat V5.0:

1. Spell Checker Added in Operator Panel

Spell checker added in the Operator Panel can auto-detect your spelling mistakes according to your default input language, so it can greatly bring down the chances to make mistakes while talking with customers.

Spell Checker Added in Operator Panel

2. All-around Reports Generated in Admin Panel

The live chat software reports for statistical analysis contain Traffic Source, Visitor & Customer & Performance Management, to help you in Search Engine Optimization, marketing and personnel management.

3. Enhanced Free Integration

You can build a brand new department for Member-only after our free database integration. And you can also show rich & highly customizable client profile in Operator Panel as the screenshot below:

4. Improved UI Design

1) The Operator and Admin Panel's UI design are improved. So does the log-in interface of the Customer Panel.
2) The component of changing skin is enhanced: you can edit the skin and save the settings as your own customization.
3) The Proactive Chat Invitation Theme is beautified & enriched with more options.
4) Prompt icons are added to simplify the usage of chat software.
5) The columns in both Operator Panel and Admin Panel are movable for easy customization.

5. Improved User Experience

1) Push URL function is added as operator convenience.
2) Search chat history function is strengthened with highlighting keywords in searching results, complementing the search box and adding super tool tip.
3) The right-click menus are provided with functions, such as copy, add, modify and delete.
4) Add shortcut in quick launch bar after installation.

6. License management is improved

7. Auto-detect updates function is added.

8. Some Bugs fixed

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