Live Help News

123 Live Help Chat v5.1 is Released!

Mar. 2, 2010

Reasons to Upgrade to 123 Live Help Chat V5.1:


1. Queue Notifications is added to the customer-end.

Are your customers bored with this situation: they don't know how many others are awaiting being picked-up? This is not a problem in our 123 Live Help Chat V5.1. The client end will dynamically display the position that the customer is "in queue". It will help to relief your customers' anxieties.

Live Help Queue Notifications – show customers current waiting position in line for that queue


2. Filter Customers by status is added to the operator panel

What a mass when many customers in different status, such as chatting, waiting and lost-connection, are mixed together! With it, operators can filter customers according to their status via a single click. So they will feel at ease dealing with many customers and make their work more efficiency.


3. Multiple options for installation are added.

For windows installation package, server end can be installed only instead of installing both server and client end. It is unnecessary for you to install .NET Framework when server-end is installed only.


4. Policies to FREE editions are changed.

We offer both free license and free hosting service of 123 Live Help for test. While both of them are with basic functions and allow only one operator online with one chat connection.


5. Bugs in v5.0 are fixed.


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