It is well known that a SkypeIn Service may save cost for businesses, because once a SkypeIn number is bought and announced, the customers may reach your company using their conventional phones and your operators can take calls through Skype on computers. In fact, the customers even won't be aware that they're calling computers and they might believe you have offices abroad!
However, if your operators need to help customers online via 123 Live Help and via Skype at the same time, they might feel inconvenient, that's why the 123 Live Help team came to this brilliant idea to associate these two together in the latest version 5.2 to facilitate the work of the operators and to make it more efficient.
That is to say, when the customers call the Skype In number, the operator may take the call via 123 Live Help instead of via Skype.
Moreover, if you already publish a Skype account on your website as the service number, you don't have to change any thing, all you need is just some simple setting and there you go. Skype and 123 Live Help are seamlessly integrated!
So that the customers may communicate with your operators on 123 Live Help using their Skype accounts, even the chat history text can be managed via 123 Live Help v5.2 itself, which is very important in customer relationship management, because a return customer can be recognized instantly, and what have been discussed before won't have to be go through all over again.