
Enable Proactive Chat
With this feature enabled, an operator may invite a customer before he sends his request.
Enable Encrypt
With this feature enabled, the communication between a customer and an operator will be encrypted.
Enable Rank
With this feature enabled, when the conversation between a customer and an operator is finished, a rate window will appear, a customer then can rate the operator to show how helpful the operator is.
Enable guest login
With this feature enabled, guest customer may use 123 Live Help's client end to communicate with an operator.
Kicked time
This parameter decides how long a customer will be kicked out of the system.
Max message length
This parameter decides the max length of a message.