Supporting platforms
Windows 95/98/NT/ME/2000/2003/XP/Vista/7
Solaris/Sparc 2.6, 7,8,9
Solaris/Intel 2.6,7,8,9
Compaq Tru64
IRIX
HP-UX 10.20, 11
AIX 4.3.x
Linux Redhat 6.2, 7.1, 7.2, 7.3, 9
Linux Caldera
Turbo Linux
Mac OS Classic 8.1 - 9.X
Mac OS X 10.0 - 10.1
Mac OS X Server
Hardware requirements
123 Live Help Server Software is compatible with most server hardware. The minimum hardware
requirements are as follows:
586/200 MHz or faster processor
64 MB of RAM or more
100 MB free hard disk space or more
Dedicated PII/400 MHz with 256 MB RAM is eligible to handle 500 or more concurrent users.
Adding extra RAM and processors will improve the performance of 123 Live Help.
Java Virtual Machine (JVM) requirements
SunTM Java? 1.5 or above is required to run 123LiveHelp. We recommend J2SE v1.5 or later. For the current version of JDK, please visit http://java.sun.com/ .
Port requirements
This software needs at least two free ports, and the port number should be lower than 65535 and cannot be used by other applications.
Default ports: 8969, 8968
1: 8969: The main port of 123 Live Help server, all the three chat clients (admin, operator and customer panel) connect to this port.
2: 8988: The port for the HTTP server of 123LiveHelp server. Why HTTP server is needed? Because under certain network environments, the connection via proxy will make the main port 8969 unavailable (in that case, HTTP server will be useful. In addition, when a user needs to check the logs, HTTP server is also required.
