The following picture is a preview on chat settings. We'll explain you the meaning of each parameter presented in it.
Enable Encrypt
With this feature enabled, the conversation messages between a customer and an operator will be encrypted.
Enable guest login
With this feature enabled, guest customer may use 123 Live Help's client end to communicate with an operator.
Enable Client Video Invitation
With this feature enabled,clients can launch a video conversation with operators initiatively
Enable Encrypt
With this feature enabled, the conversation messages between a customer and an operator will be encrypted.
Enable guest login
With this feature enabled, guest customer may use 123 Live Help's client end to communicate with an operator.
Enable Proactive Chat
With this feature enabled, an operator may invite a customer before he sends his request.
Enable Rank
With this feature enabled, when the conversation between a customer and an operator is finished, a rate window will appear, a customer then can rate the operator to show how helpful the operator is.
Checked the Guest checkbox When you select this item, the "New Customer" checkbox will be checked by default.
Kicked time
This parameter decides how long a customer will be kicked out of the system.
Max message length
This parameter decides the max length of a message.
Binding Skype Account
You can input an skype account into the textbox near it and make it bind with 123 Live Help. After you doing that, the operator can pick up another skype users via this skype account. If you leave that textbox blank, 123 Live Help can bind with the skype account whick logs in the native system.
Note: If you bind a skype account with 123 Live Help, you should login the skype with that account when you use 123 Live Help to communicate with skype users.
