The following figure shows the user list, including the following information: customer name (when does he/she log in), status (waiting, chatting, or operator lost connection, or disconnected). And the background colors of the customers are divided into three levels ranging from white, yellow to red according to the time they have been waiting.

You may initialize live help by double clicking a username in the customer list or right-click the customer and choose Pick up the chat, a chat panel will appear at the left bottom of the panel.