1. Basic search
Just leave all the options as default or null in search panel to perform basic search, you will get the chat records of the current day in the current department.
2. Advanced search
You can define more options before "search" to get more precise results. Choose time and/or "customer name" and/or "operator name" and/or "department" before clicking Search to perform search.
Every entry of search result includes following items:Customer name, Operator name, country (of customer), IP (of customer), Login Time (of customer), Department (if customer and Operator), Details Link. Click an entry in the result list and the complete transcript will appear in the text area below.