123 Live Help Chat

Queue Notifications


Customers using 123 Live Help will be notified dynamically with the position that they "in queue". When a customer in front of them invokes the chat, the waiting screen shows their current waiting position in line for that queue as "You are number X in queue", which can help to relief their anxieties. See screenshot below:

Live Help Queue Notifications – show customers current waiting position in line for that queue
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