1. What is 123 Live Help Chat Software?
A: 123 Live Help Chat Software is a web-based live support software designed for sales representatives or live support staff to engage in one-to-one chat with web site visitors. It offers both hosting service & software license. It is implemented with a Java server and a Flash client. Chatting with multiple people at once is supported. Visitors may be queued until a live supporter is available for chatting. A chat may be transferred from one supporter to another. Frequently used responses can be predefined for quick use.And also statistics analysis function and marketing features are availiable.

2. Who can use 123 Live Help Chat Software?
A: 123 Live Help Chat Software builds communication platform in your website, on which your staff members can deliver customers technical support and service in both pre-sales and post-sales activities, which increases your sales and customer satisfaction. It's suitable for business of any size because different number of staff seats can be purchased and activated.

3. What is called a "Seat"?
A: The concurrent connection limit of operator is called seat. For example, if you have 9 staff members, they work in 3 shift, and for every shift there're only 3 members working at the same time, so in total you need 3 seats. And because our license comes with one seat included, in that case you only need to order two extra seats.

4. Will I get free upgrade?
A: Yes, you will get free upgrade for the first year. If expired, you will be charged 30% of the original license fee each year to extend your subscription, which is $180 for text only license, or $270 for text and video package.