| Answers to Purchase Questions | |
1. If I buy 123 flash chat software, can I update freely? Yes you can, the free subscription varies with the license level you have purchased, for example, 50 users license get 6 months upgradability freely as well as technical support, while unlimited users license get 24 months with priority.
2.Can you develop new features for me? Yes, we do custom development for chat software license buyers. Please write to sales@123flashchat.com with your detailed requests (a brief word document with screenshots is preferred), and we'll respond with the quote and the estimated time of arrival. If it's just a vague idea yet, no problem our sales representative can help you with the requirement analysis. We charge extra developing fee on hourly basis and the hourly rate is $100. Customization buyer get support only for current version.
3. If I buy a 50 user license initially, how much should I pay when I update to an 100 user license ? To update one chat license to a higher level, all you have to pay is just the price difference.
4. What does User License mean? A 50 user license means there can be 50 chatters simultaneously in all of your chat rooms. (but you may have unlimited registered members for sure.) When the 51th user try to enter room, he will be notified: "the room is full, please try again later." As your business grows, when this kind of situation happens frequently, it may be the right time for you to upgrade to a higher level.
5. I'll purchase license, but 6 months later, how much will I be charged for update? When the certain free update and support period exceeds, you'll be charged for updates and supports and that will be 20% of the original license fee per year. Of course, you don't have to pay if you are satisfied with the current version and don't need upgrade at all! Because license fee is one-time fee, no further yearly fee attached to the original license.
6. Can I become your reseller? Yes. We offer 30% commission to software resellers. Details
7. How could I pay you? 1) You can choose Share-it!, a famous software seller company both in Europe and in America. Share-it! offers authorised, secure online purchase service in six languages. You can pay in 18 currencies. Your order will be authorized by Shareit! and the product will be delivered to you in 24 hours. With Shareit!, customers can choose from a wide range of payment options: Credit Card
Switch/Solo
Bank/Wire Transfer
Check
Cash 2) Or you can choose paypal.com or western union, regsoft, bank transfer, etc. Usually we'll send you the product or offer service in 24 hours after we receive your order. 3) The official paypal account of 123flashchat is: paypal@topcmm.com, or paypal@123flashchat.com. Please verify the paypal account with our sales rep. (with red bold user name in the demo chat room) before sending the money.
8. I want to purchase 2 licenses, any discount? According to our license agreement, one license for one chat server and one domain. If you need to install 2 chat servers, please purchase 2 licenses. We offer 20% discount for more than one license. please contact sales@123flashchat.com to ask for purchase link.
9. I'm "123 Flash Chat Server Software license Buyer or not"? The "123 Flash Chat Server Software license Buyer" means software license purchaser, no matter 50, 100 or unlimited, etc. We offer much more affordable price of chat hosting service to license buyer, so it's more cost-effective in a long run. you can compare the price at this page:
http://www.123flashchat.com/buy-host-pricing.html
10. Can I transfer money to you using western union? Yes, please contact sales@123flashchat.com or our online sales rep. to request details. After you're done the money transfer in your bank, a) Please inform us how much money you've paid, what currency you paid with, what product you want to buy. b) please give us following information which you've filled into the bank slip at your western union agent:
1) the "The Money Transfer Control Number (MTCN)"
2) your country, city and region
3) your first name and last name(seperately)( exactly correct spelling), case-sensitive.
4) Spell our first name and last name correctly, and don't put them in reversed fields.
5) Your address. WN is pretty simple and convenient, but you'd better be very careful. All the information you've provided to us must be precisely the same with what you've filled on the bank slip, or we can't receive the money in our WN agent at all and you can't receive the product in time. That will waste both your and our time. After you offer us sufficient information, we can confirm your order and check order status online, then offer you product or chat hosting service quickly.
11. Why is 123flashchat expensive? Actually 123flashchat is relatively cheap in the chat server software industry. Firstly our software is developed with the cut-edge technology; secondly, we offer 24/7 service which means our supporters are always by your side to help you; Thirdly, our product upgrade quite often and with the purchase you're also given a promise of better product in a near future. On the contrary, most free software doesn't last long, if you choose free chat, won't you waste your most precious property (your time) at last? 123 Flash Chat Server Software products offer the best price/performance advantage in the industry, it's worthy of the price. | 
