| Answers to Technique Questions | | 1. Why can't I start the chat? You can find the answer by reading the error description in this way:
I n Windows, run "console.bat", then you will get the error note.
I n Linux, check error note in the terminal .
The possible reasons are: Blocked by firewall, wrong configuration in server.xml, the port is taken, inadequate system resource, etc. The error screenshots can be provided on request.
2. Why "connection failed"? First of all, did you install the chat server on a dedicated server or at least a VDS/VPS? Because only ftp authority on a shared hosting is not enough to run java application on server. If unfortunately you can't host the chat, we offer cheap hosting service: http://www.123flashchat.com/host.html 1) Please check if your chat server already started.
2) Check your client.xml to make sure host value is correct,
it should be in the url string , after "http://"and before the first "/".
eg: your url is http://aaa.bbb.com/ccc/chat.html ,
then the hostname should be "aaa.bbb.com".
3) If still a problem, please check if your firewall has open the port 51127.
4) still not work? then send us the chat URL, we can help to check it out.
3. Can 123 flash chat run on shared hosting? It requires a dedicated server or unrestricted shell account to run Java application on the server, but most shared hostings don't allow running standalone server application, therefore we suggest VDS (virtual dedicated server)/VPS(virtual private server) host plan which is cheaper than the dedicated server to run 123 flash chat Java server. Only FTP access is not enough to install 123flashchat on your server, you'll need Telnet or SSH root account to install it. If that's not what you have, fortunately we offer affordable chat hosting service too. You can get a chat room easily and leave chat room installation and maintenance all to us. Note: Even if we host chat for you, the existing database of your web site can still be seamlessly integrated with the chat after uploading a dynamic web application like a PHP, ASP or JSP file to your web host by following our further instructions. If you'd rent dedicated server or VDS/VPS,we recommend LiquidWeb.
4. In my flash chat room client, text overflow the textfield, what's wrong? You are probably using the first version of flash player 6.0 or even lower version. Please download current version of flash player which is free from here. Bingo! problem resolved.
5. What version of jdk is needed to run 123flashchat server? Since our server adapted the great-performance java.net.nio package, you will need JDK5.0 to run the chat server. Please try to update your JRE version to improve the performance. Note: for Windows or Linux user, JDK is already included in the download package, so no need to install it manually again.
6. Why does my flash keep loading? A: Two major reasons: 1) The chat server hasn’t been started yet.
2) Two parameters: init_host/ init_port were missing when web server and chat server are located on two separate servers. Details
7. Why doesn't my logo appear? You can replace the chat logo in the Admin Control Panel. The acceptable logo format: JPG(non-progressive mode) or SWF Not acceptable format: GIF or PNG or BMP, etc.
8. My server runs Freebsd, can I install 123 flash chat server on it? Since freebsd doesn't have official java support, freebsd is not very compatible with java.
123flashchat uses SUN jdk new nio, even with SUN jdk installed, even though you can install 123flashchat on your Freebsd, it can't be very stable. We've tried hard to resolve this problem but so far there isn't any satisfying solution. We strongly recommend linux server.
because we've done a lot of high-load test on linux server, the performance of 123flashchat on linux is very superb.
If you don't have a proper server, you may consider our chat hosting service.
we offer affordable hosting price to license buyer.
http://www.123flashchat.com/host.html
9. Can I install 123 flash chat software without a server? Unfortunately you can't run chat server without a server, but you can consider our affordable chat server hosting plan.
10. What's the bandwidth necessary for running 123 flash chat server software? 123flashchat uses much less bandwidth than ordinary chat softwares because it's based on TCP socket communication, instead of refresh technology.
The bandwidth required by the chat server depends on the number of concurrent chatters and the frequency of chatting. ex: for 20 people in one room and 1 message sent by one of the users every 10 second,
if the average size of messages is 100 bytes, then the server needs a bandwidth of (20 messages sent to users every 10 seconds)*100 bytes/10 s *8 = 1.6 k bps.
That means if you have about 20 people chat a lot in your chat room,
Bandwidth per day: 86400 x 1.6 k =135M
Bandwidth per month: 135 X30 =4.05G
You can see usually you don't have to worry about bandwidth with 123 Flash Chat.
11. What plug-in my users need? Only flash player 6 or above is needed.Macromedia Flash Player is the most pervasive software platform in the world, used by over 1 million professionals and reaching 99% of Internet-enabled desktops worldwide as well as a wide range of devices. Details here>> The user who doesn't have flash player will be notified by a popup message that he need flash player to chat and be directed to macromedia to free download it.
12. Can I put AD banner in my chatroom to earn money from chat? Yes, you can insert one or multiple adverts banners in to the chatroom in the Admin Panel.
Basic Settings-> Advertising Settings-> launch advertising, then add or remove banners. Details: http:// www .123flashchat.com/howto_advertising_banner.html Furthermore, text adverts in chat content will be ideal to broadcast scheduled text advertisement or site news, too.
Room Settings-> Choose a particular room-> Chat Bot-> Enable Chatbot.
13. How to auto-detect flash player 7.0.19.0 ? 123 Flash Chat requires Flash Player v7.0 or above, otherwise the chat page will be blank. Statistics shows 97.7% internet users have Flash Player 9.0 or above, but if your end customers report blank chat page error, then: Please download the zip file, uncompress it and upload these files to the folder where the "123flashchat.swf" is located.
Then when a user visits 123flashchat.html, it will detect if the user has the latest flash player 7.0.19.0 or not. To modify the page style, please edit the html pages in the zip package.
14. Can 123 flash chat support thousands of connections? Yes, 123 flash chat support high load. and here's the details: 123 Flash Chat Server Performance tuning tutorial. Another feature is called "Database Connection Pool", when thousands concurrent users are online, by increasing pool size appropriately you can ensure the stability of connecting database and handle high load/ busy traffic.
17. How to load 123flashchat.swf to flash movie of our site? Use following action script code: loader._lockroot = true;
loader.loadMovie("123flashchat.swf"); A sample can be downloaded here.
20. When I upgrade my chatroom, it says "missing fclib.jar", what should I do? This error is mostly caused by uploading the wrong version license into the chatroom server side. For exp : a 6.4 license is used in a 6.3 chatroom installation. To fix that , you need make sure the version of license and chat installation package to be the same and restart the chatroom server. 21. How to configure FMS for Whiteboard 1. Navigate to 123flashchat’s folder in a folder named applications under FMS install directory (such as "applications\123flashchat") 2. Open a blank file, write one line of code:“load( "components.asc" )”, and save it as an asc file in this folder. Note: after configuring the asc file, please be sure not to add files with far file extension in this folder, if there is such a file, the system may ignore the asc file that we configured when server is running. | 
